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Is it auto or manual? Acquiring and using recommendations from a decision aid

Authors
Garston Liang
University of Newcastle ~ School of Psychological Sciences
Chris Donkin
University of New South Wales ~ Psychology
Prof. Ben Newell
UNSW Sydney ~ Psychology
Abstract

Decision aids are increasingly integrated into everyday choices. For example, Netflix might keep the binge rolling by automatically recommending another show. How the recommendation is acquired, automatically or actively sought out, can lead to different ways of using that information to make a choice. We present two experiments involving a decision aid in a dot motion task. Participants were told an algorithm would provide recommendations that were correct 70% of the time. This accuracy bisected performance for easier difficulty trials (~ 95%) and harder difficulty trials (~ 55%). In Experiment 1, participants could choose to seek out a recommendation. We manipulated the accuracy of the algorithm (70% vs. 80%) and found higher algorithm accuracy led to greater recommendation seeking for the easier trials when it was seemingly unnecessary. In Experiment 2, the recommendation automatically loaded after a period of time (1.8 seconds vs. 2.8 seconds). Reducing the time cost led individuals to examine but disagree with the recommendation more often. RT data identifies at least two distinct groups; one subset quickly agrees with the 70% recommendation akin to a better-than-chance guess, while another group effortfully tries to integrate the recommendation with the stimulus.

Tags

Keywords

Decision aid
algorithm

Topics

Mathematical Psychology
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Cite this as:

Liang, G., Donkin, C., & Newell, B. (2021, February). Is it auto or manual? Acquiring and using recommendations from a decision aid. Paper presented at Australasian Mathematical Psychology Conference 2021. Via mathpsych.org/presentation/366.